Shipping policy

Shipping Policy
Thank you for shopping with us! We aim to process and dispatch all orders as quickly as possible. Please
review our shipping policy details below:

Dispatch & Order Processing Times

• Same-Day Dispatch: We aim to dispatch all orders received before 2 PM GMT, Monday to Friday,
  on the same business day.
• Weekend & Bank Holidays: Orders placed after the 2 PM cutoff time on a Friday, or on weekends
  and UK bank holidays, will be dispatched on the next working day (usually Monday, or Tuesday
  following a bank holiday).
• Peak Seasons: During exceptionally busy periods such as Black Friday or Christmas, high order
  volumes may occasionally impact our same-day dispatch cut-off time.

Delivery Services & Estimated Times

All delivery times provided below are aims from our service providers and are not guaranteed, especially during busy times.

Important Notes on Delivery Timelines:

• 48-hour & Next Working Day: These timeframes refer to business days. For example, an order dispatched on a Friday via our 48-hour service may not be delivered until the following Tuesday.
• Peak Season Delays: During high-volume periods like Black Friday or Christmas, the entire courier network experiences increased parcel volumes, and delivery speeds may be slower than the stated
  aims.

Order Tracking & Notifications
Once your order has been dispatched from our warehouse, you will receive automated email or text updates regarding the progress of your parcel from the courier service.

These notifications typically include:

• Confirmation that your item is on its way.
• An expected delivery window (depending on the courier service).
• In some cases, options to update your delivery preferences or details directly with the courier.

We appreciate your business and strive to get your items to you safely and efficiently. If you have any further questions, please contact our customer service team.